Welcome to Customer Services
How can we help you today?
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AV PartsMaster is committed to your well-being and that of our employees and partners. During the Coronavirus outbreak, your safety and that of our employees and everyone we work with is the primary concern.
On-site engineering and
project work will continue. While it remains
reasonable for us to do so, on-site installation works will continue. Along with
following the government advice, we're taking extra measures like equipping our
engineers with disposable gloves and anti-bacterial products. Anyone showing the
COVID-19 symptoms or with symptomatic family members must stay home for the
recommended period. The team has been encouraged to raise any concerns or ideas
about how risks can be further minimised and we'd welcome an open conversation
with any of our clients who are concerned too.
Staff
safety. We've spent the past
few weeks preparing for the possibility that our staff would need to work from
home. At the moment we are continuing to work from the office but should staff
need to work from home our main line will be diverted to mobiles and all
provisions have been made to facilitate our staff working remotely in a similar
capacity to normal. Please bear with us in the event of any temporary
disruption.
If you need assistance
with anything to facilitate working or learning from home, we can
help.
Whether you need video conferencing equipment to enable to you work from home
more efficiently or you’d like to invest in a home cinema to keep everyone
entertained, please drop us a line.
This is an evolving
situation. As the government
gives new advice and steps up its response, we will continue to review our
policies and are ready to make adjustments where needed. Until then, I hope you
and your families will remain in good health and we look forward to returning to
business as usual in the very near future.