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Customer Feedback

Welcome to our Customer feedback page.

AV Parts Master take great pride in our products and service. We invite all our customers to provide reviews and feedback in order to help future customers make a more informed decision when purchasing. Please feel free to email us with your thoughts good or bad, we personally read all feedback and are always grateful when you take the time to let us know how you think we are doing.


29/04/18 – Mr Saunders

Part is perfect arrived very quickly excellent service

25/04/18 – Mrs Green

Thank you for the invoice, the projector arrived at lunchtime.  Impressed with your service.

19/04/18 – Mrs Chambers, Bracknell

I would like to say thank you so much for your wonderful help and efficiency with the smart board pen order, honestly you have been a star.  We received the pens today.

12/03/18 – Keeley, Kent

I just wanted to say what fantsatic service we have received.  I placed an order on Friday afternoon approx 16:08 and have received the order today.  I also needed an invoice so called accounts and within minutes the invoice was emailed to me.

07/03/18 – Laura, Bracknell

We had a set criteria to meet and Scott at AV Parts Master was fantastic to help us achieve this. His knowledge and outstanding customer service skillsmade the process much easier to achieve a brilliant electronic display area in our foyer.  Scott was professional throughout and responded to any concerns we had immediately.  He also provided outstanding aftercare to ensure we understood the software.

I would highly recommend Scott at AV Parts Master and we look forward to working with them again in the future.

22/02/18 – Chris, UK

I must say what a great service. It was only ordered yesterday and delivered this morning.  Cannot get any better than that! I have put your company in my favourites for any future requirements I may need. 

Thank you, your website is easy to use, I found what I wanted straight away and using a local authority purchase order was a piece of cake.

02/02/18 – Diane, Croydon

Wow, what can I say.  I don't think I have ever had such as easy and straightforward shopping experience as the one I had today.

Thank you, your website is easy to use, I found what I wanted straight away and using a local authority purchase order was a piece of cake.

22/11/17 – Rachel, Leicestershire

We have received 2 lamps this morning, and the urgent one is already fitted and working.  Thank you so much for your efforts in organising as such short notice.  You were recommended to me by a colleague and I would definitely recommend you to others

16/11/17 – Pieter, Coventry

Thank you very much! This helps tremendously and again reassures me why we use AV Parts master. Professional and great service!

16/11/17 – Rob from Ayrshire

Thank you for looking after this so quickly, new lamp arrived yesterday. Appreciate your help.  Always impressed with the service from AVPartsmaster here

15/11/17 – Emma from Herts

Just wanted to say thankyou for all of your help and support with our recent installations. The whole process was so much quicker and easier than I expected and the screens have made a huge positive difference in school.

20/09/2017 – Steve from London

One of my jobs this morning was to write and ask for a receipt for my purchase. Low an behold just as I was about to press fingers to keyboard a note came through from Debbie with it attached. Brilliant.

My part arrived early the next day which, if I am honest, surprised me and by lunch time was installed and working. Well impressed. Thanks for your help

08/08/2017 – Hannah from Essex

Gary and Mark have just left my school after removing and installing three whiteboards. I'm emailing to say how fab they were. I live a while away from school and am the only keyholder available this week and I arranged before the holidays started to be notified when they were 30 minutes away. I honestly thought that would have been forgotten having been arranged weeks ago, but sure enough they contacted me to say they were 30 mins away giving me just enough time to get into school.  They carried out all of my instructions and worked hard to meet the suggested time line in a maze of pipes and previous connections and gave me clear details with what I needed to task my caretaker with to completely finish the work. I'm really impressed with the pair of them.  Especially Mark's singing! Hehe.

24/03/2017  - Sandra from Woodley

Your installation guys did a brilliant job yesterday, thank you. 

The other company I went to a quote for haven't even replied yet and you've already got it fitted!  Thanks for such a great service.  

23/03/17 – Paul from Southwark

Just to say 'thank-you' for the very fast delivery of the Epson projector lamp which arrived this morning (ordered yesterday afternoon).  As you know teachers are bereft without their projectors so the rapid delivery is very much appreciated.

20/03/17 – Sue from Wiltshire

Further to our telephone conversation on Thursday I would like to thank you for your time and I would also like to say how helpful and knowledgeable you were regarding SMART software.  It was a breath of fresh aitr to actually talk to someone who knew what they were talking thanks you! 

16/03/17 – James from Gillingham

Just wanted to say the new BenQ projector has now arrived.  You have been incredibly helpful through this process! 

23/02/17 – Annette from Ashford

As to our present screen you installed, everyone that has used it have loved it, the ability to interact, draw and use the magnification for x-rays is amazing. Thank you

23/02/17 – Roy from Cambridge

Thanks Scott

Installation went well, good team you have.

When we next need another screen I know where to come.

21/02/17 – Neil from Knowsley

Really very efficient! Thanks for the excellent service  

27/01/17 – Amanda from Manchester

I just wanted to say thank you for the Board and Projector.  They look amazing!  Everyone is so pleased with them.

25/01/17 - Violet from Nottingham

The engineers have just left. They did a brilliant job, very professional and respectful. The teachers are thrilled with their new Smart Boards. I will no doubt be in touch again in the future

20/12/2016 – Robert

thank you for helping Carla out. It makes quite a change to deal with a company where the people who work there are unfailingly polite and helpful every time one phones with yet another ridiculous query. Plus the blazingly fast delivery of the projector, which only took 24 hours to get here. And thank you personally for your patience and straightforward technical advice. Needless to say, I shall recommend you to any others who marvel at my new projector (no commission needed!).

25/11/2016 – Elizabeth from Birmingham

Just wanted to say thank you for the brilliant service - bulb arrived yesterday as promised!

03/11/2016 – Vicky from Sale

Super speedy service, as always.

01/11/2016 – Graham from Surrey

Many thanks to your installation guys, all 3 Smart Panels installed well.

I have now got them cabled up and working a treat.

02/11/2016 – Maria from London

Thank you very much for getting the screens to us and for sending such a wonderful team of installers. They were efficient, very accommodated and pleasant.

I will be using your company again definitively!

14/06/2016 – Vi from Nottingham

We now have our new whiteboards and they look amazing. The children and staff have smiles on their faces. Can you please pass on my thanks to the men who came to fit the boards. They were courteous, professional and efficient.  Thank you once again also for managing to get the boards to us today

13/06/2016 – Andy from Bristol

It has been a pleasure to do business with AVP.  The pre-purchase guidance and advice was first class.  The purchase itself was deal with courteously and proficiently.  Many thanks to you and the team

05/05/2016 – James from Birmingham

Remote arrived safely on Thursday and  is working great - been a pleasure to do business with your company again and look forward to doing so in the future

25/04/2016 – Carl from Middlesex

Please send on a massive thank you to the repair team,

Very happy indeed!

18/02/2016 - Anna from Chichester

Having met with nothing but confusion and in some cases downright ignorance from companies purporting to have knowledge of projector parts, I was extremely pleased to speak to a chap at your company who, whilst not immediately able to solve our problem finding a lamp (due to a supplier issue), made ordering a new one completely painless and simple. He made everything clear regarding the timings and was at pains to make sure we received the correct product.

The product arrived well-packaged and sooner than anticipated. I'm very pleased and you have secured my repeat custom.

20/02/2016 - Alan from London

Many thanks to you, Beccy  and AV Partsmaster for the excellent pre- and post-sales you have all given. I’ll be sure to recommend your company if the occasion arises

18/02/2016 – Natalie from Plymouth

Thank you very much for your quick response and for providing this information, it is much appreciated.

18/02/2016 – Chris

The lamp arrived this morning and is now fitted and working great. Love how bright a new lamp is. Just wanted to say how impressed I am with the packaging and thank you for the service I'll be recommending you to anyone I know with a projector.

15/02/2016 – Eileen form Birmingham

The projector just arrived – fantastic service Paul, many thanks

17/02/2016 – Bridget from Birmingham

Fantastic news the bag was waiitng for me last night when I got home from work.  Just the job.

Thanks again for your kind donation

30/09/2015 - Anthony from Northumberland

I spoke to Scott who gave me instant advice about which of a bewildering range of projectors I should buy. I needed a budget model for making presentations, and he recommended the BenQ MX570. This was considerably cheaper than other models I had considered which, frankly, were more sophisticated than I really needed.

He also suggested a 100” pull-up screen - the Sapphire SFL200P - not to be confused with the 200 (with no P) which is more convenient but quite a lot more expensive.

The items arrived the next day and they work fine. The projector is simple to use and accepts a signal from my Apple TV via the HDMI socket, which enables me to project presentations (some including video) from my iPad using Keynote software. This means that I can wander round the room and not have to stand near the projector.


The image is not hugely sharp, but for £288 + VAT, it is perfectly adequate for my purposes.

So AVP gave me helpful advice, saved me money and satisfied my needs. Not a bad score!

23/09/2015 - Jenny from Seaford

I would like to thank you for the exceptional service you provided us with when we placed our first order of bulbs with you.  A late order, 15:58 and all items received the next day as promised.  We will definitley reccomend you to other local schools.

16/08/2015 - John from Derbyshire

Just to confirm the lamps safe arrival.  It has now been installed and has made a vast difference to the projectors performance.  The service provide was exceptional, delivery within 48 hours.

30/06/2015 - Craig from Suffolk

Cheers Scott and appreciate the quick response...if only all suppliers were as efficient as you :)

15/06/2015 - Barnabas from Devon

Just wanted to say great...thanks service!

04/06/2015 - Shelley from Kent

Cheers, excellent service as always :)

11/05/15 – Dawn from Romford

I just wanted to say thanks so much for your swift response with the projector screen – it arrived Thursday afternoon! Wow!

11/05/15 – Jacqueline from Wales

To let you know the projectors have been delivered (right on time, good service)

11/05/15 – Paul from Tyne & Wear

That’s great. Thanks for your superb customer service and the fast turnaround.

If you could pass our thanks on to Andy as well it would be appreciated.

We certainly be using you again in the future.

11/05/15 – Francis from Belfast

Thanks Frazer. Great service !

06/02/15 - Richard from Pebbleshire

A brief word of thanks..

The JVC Projector bulb arrived very quickly and was superbly packed so no damage. The bulb was as described and exactly the same as the original.
Price was about half I had been quoted elsewhere. Fitted and works well the only problem was resetting the lamp time but that was me not reading the instructions well enough all well in the end. Glad I was able to obtain this bulb as the Projector is much loved.

Many thanks for your assistance...

28/01/15 - Linda from Salisbury

Part received as ordered and now equipment is working beautifully.

Thank you for your swift delivery service

15/01/15 - Gaynor from Murphy

Many thanks for the invoice and for such excellent speedy service.

05/12/14 – D Murphy

Easy on-line setup.  Bonus free delivery!

05/12/14 – T. Cameron from Ealing

Great service, received the lamp next day

04/12/2014 – John Lewis Stores, Aberdeen

Many thanks for the prompt replies - I've found it
Excellent service from your company

29/10/2014 - Simon from Reading

Excellent service - many thanks for the speedy next day delivery!

16/09/14 – Matt from Oldbury

Would just like to say thanks for the fast delivery and advise

15/09/14 – Peter from Gloucester

Thanks very much for the replacement bulb which I have installed easily.

The projector now works a treat.

Many thanks for your excellent speedy service and brilliant prices!

02/09/14 – Paul from County Durham

Many thanks for the swift and easy service.

21/08/14 – Steve from Mansfield

Thank you once again for your very prompt attention - much appreciated

16/07/14 – Tim from London

Thanks, projector arrived today right on time. Very happy with the service

19/06/14 – Colin from Camberley

Many thanks for that, the projector arrived at lunchtime and is already installed and working well.

16/06/14 – Francis from Belfast

Thanks again for the usual prompt service

01/05/14 - Sarah from High Wycombe

I would like to thank you for your prompt assistance in supplying the cable which has just arrived.

24/03/14 - Gordon from Chester

Very many thanks for matching the price quoted on January it is most kind. I know which company I will recommend to anyone requiring Digital Equipment and that is AV Partsmaster. 

It is a great pleasure to deal with you and I look forward to receiving the Projector on Thursday.

30/01/14 - Gavin from Bath

 Great service. We'll definitely use you again in the future. Many thanks.

21/01/14 - IT Company 

I spoke to you today about these cards, thank you for your help. You were most helpful, I am the IT manager for the company and shall use you again! 

07/01/14 - School from London

Firstly, I never got round to thanking you for the projector servicing and installs back in September, Dave did a great job.

Also, your support team helped out with a warranty repair and Epson swapped out the faulty unit - thanks again.

11/12/13 - Ian from London

This is the first time I have dealt with your company and from the initial contact, discussions and installation; the whole process has been very smooth and easy. The guy who installed was also most pleasant and helpful. Thanks for all that and maybe we can do more business in the future.

Mr Mansell from Sheffield  

"Hi, thanks for your help yesterday, the projector and screen have just arrived this morning!

Fantastic service, many thanks!"

Bought a Epson Projector and Electric Screen 

Hazel from Flintshire

Am very impressed with the prompt service/delivery!

Steve from Bath

Thank you for your prompt delivery which arrived this morning.

Russell from London

I found the customer service and pricing of AV Parts Master to be great!

Paul from Darlington

Many thanks for outstanding customer service and after sales support - I hope that I can come back to you for advice on further orders in the future.

Andrew from Essex

Please can I say how excellent your service has been, how quick the parts arrived and how much this helped us get our main assembly hall projector back running. It's not too big to say that your company saved the day!

Adam from Tyne & Wear

Thanks for the swift service.  Will definitely be using your company again!

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