As Proud members of The Genuine Lamp Alliance' to enable our customers to make a fair comparison when purchasing a replacement lamp we would like to offer the following information:
Search engines will throw up a host of choices, requiring decisions to be made. These decisions can spark a range of consequences spanning from simple dissatisfaction with the quality of the product, to health and safety risks – and even questionable ethics and legality where intellectual property is abused or counterfeit lamps are passed off as original replacements.
In today’s market for replacement lamps, the cheapest option doesn’t always represent the best value; products are not always what they seem and even the presence of a manufacturer’s brand or technology provider’s logo is not always a guarantee that a replacement lamp is genuine.
Online retailers who offer ‘Genuine Lamps’
This is an alternative to sourcing a replacement lamp from the original device manufacturer (OEM), the leading lamp technology rights owners authorised a small number third party suppliers to manufacture compatible replacement lamp modules using the same technology as the original, branded product installed by the projector and rear-projection TV manufacturers. – These are equivalent to our ‘Diamond Lamps’
Is the replacement lamp on offer just too cheap?
There is a hierarchy of lamp pricing. Original lamps supplied by the manufacture of the projector or rear-projection TV are usually the most expensive, but offer the replacement lamp buyer reassurance on issues such as continuing warranty protection.
Next in the hierarchy come genuine lamps, manufactured with the consent and support of the lamp technology rights owners and using exactly the same lamp components as the original lamp fitted to the projector or rear-projection TV. Genuine replacement lamps are made by a small number of authorised manufacturers. For example, Philips has authorised Diamond Lamps to make replacement lamp modules using genuine UHP technology.
Finally, the cheapest lamps available will almost certainly be copy lamps. The manufacturers save costs in a variety of ways, none of which are generally favourable to lamp module buyers
Can the reseller or retailer be trusted?
The emergence of copy lamps has triggered a host of internet-based dealers to enter the market for replacement lamp modules. Some of these have excellent credentials, often linked to an established audio-visual or consumer electronics business, while others are simply opportunistic.
When buying on the internet it can be difficult to assess the quality or ethical policy of the supplier. Helpful signs of a quality supplier include relationships with projector manufacturers, such as authorised dealer status, or a specialist replacement lamp distributor.
> Next Day Delivery (cut off order time - 4:00pm)
All orders eligible (subject to items being in stock, please call us on 0800 170 7012 to confirm availability, our site does not show stock levels) for next day delivery placed before 4.00pm will ship on our standard next day service. Any order placed after this time will be dispatched the following day.
Please note: it may not be possible for Next Day Delivery to Northern Ireland, Republic of Ireland, Scottish Highlands, and the Channel Islands. Please contact us for more information regarding delivery to these places.
> Standard Next Day Delivery
Most products are shipped as standard on a next working day delivery. Delivery can be anytime between 7.30am and 6.00pm and will require a signature upon delivery.
> Next Day Delivery - Pre 10.30am
Delivery the following working day before 10.30am. Your order must be placed before midday on the previous working day to ensure delivery on time. Please be aware this is not available to all UK postcodes.
> Next Day Delivery - Pre 12.00 Noon
Delivery before 12.00 noon the following working day. Your order must be placed before midday on the previous working day to ensure delivery on time. Please be aware this is not available to all UK postcodes.
In the event of adverse weather conditions there may be some delays to the delivery of your order.
Some large and bulky items are shipped via a palletised delivery and can take 48-hours. Items may take longer and we will notify you if this is the case with your order.
Our delivery service is available for all addresses within Mainland UK. Please be aware delivery service/charges may differ for Northern Ireland, Scottish Highlands, Channel Islands and the Republic of Ireland.
Please note that working days exclude Saturdays, Sundays and Bank Holidays.
As all our parcels require a signature upon delivery; we are unable to deliver to PO Box addresses. Orders to one address may be delivered in one or more deliveries. Any delivery timescales are indicative only. We use a number of courier and delivery companies including Royal Mail, UPS, DHL and City Link as well as others. For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
If you would like any additional information about deliveries to the UK, Scottish Highlands and Channel Islands or any information about International deliveries please contact our customer services team on 0800 170 7012.
> Delivery Charges
Projector Lamps – Free shipping to mainland UK
Standard Next-Day Delivery - from £8.99
Timed delivery Pre 12.00am - from £15.00 (not available to all UK postcodes)
Timed Delivery Pre 10.30am - from £20.00 (not available to all UK postcodes)
Delivery to Ireland from £25.00 (1 - 2 days)
Delivery charges to Scottish Highlands, Channel Islands, Northern Ireland or Republic of Ireland can vary. Please contact us for more accurate information regarding delivery charges to these places.
Palletised items or oversized items priced individually and can be up to 48-hour delivery.
Free of charge delivery is offered on certain items as advertised.
> Returns Information
We understand that from time to time you may wish to return a product to us. Please selected from the return options below:
Please note: if the returns form doesn't confirm your request has been submitted then please clear your web browser cache or use Incognito mode in your preferred Internet browser.
You may purchase right here online with our secure ordering system, or you may call our AV Specialists to place your order. We offer the following options for your purchase.
If you would like to pay by bank transfer please call us on 0800 170 7012
*Purchase orders are accepted for educational and government orders. Our payment terms are Net 30 days. Other customers seeking 30-day terms will be considered on a case by case basis. All purchase orders are subject to credit approval prior to shipment.