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Customer Services

How can we help you today?

We have a dedicated team of people available and ready to assist you with your order or to answer any questions you may have between 9 am and 5.30 pm, Monday to Friday.
We are available to help on all aspects of your AV solution.

Have a question about a product?

Call one of our AV Solution Experts on 0800 170 7012 for an answer, or to chat with us now click here or send us an email.

Have a problem? Need technical support?

Have you a problem with your item? We are always happy to help please call us on 0800 170 7012

Contact us:

Phone:   0800 170 7012
Fax:       0800 170 7013 
Post:  AV Parts Master LTD, Unit 1 Wokingham Commercial Centre, Molly Millars Lane, Wokingham, RG21 2RF
AV Parts Master - Statement

AV PartsMaster is committed to your well-being and that of our employees and partners. During the Coronavirus outbreak, your safety and that of our employees and everyone we work with is the primary concern.

On-site engineering and project work will continue. While it remains reasonable for us to do so, on-site installation works will continue. Along with following the government advice, we're taking extra measures like equipping our engineers with disposable gloves and anti-bacterial products. Anyone showing the COVID-19 symptoms or with symptomatic family members must stay home for the recommended period. The team has been encouraged to raise any concerns or ideas about how risks can be further minimised and we'd welcome an open conversation with any of our clients who are concerned too.

Staff safety. We've spent the past few weeks preparing for the possibility that our staff would need to work from home. At the moment we are continuing to work from the office but should staff need to work from home our main line will be diverted to mobiles and all provisions have been made to facilitate our staff working remotely in a similar capacity to normal. Please bear with us in the event of any temporary disruption.

If you need assistance with anything to facilitate working or learning from home, we can help. Whether you need video conferencing equipment to enable to you work from home more efficiently or you’d like to invest in a home cinema to keep everyone entertained, please drop us a line.

This is an evolving situation. As the government gives new advice and steps up its response, we will continue to review our policies and are ready to make adjustments where needed. Until then, I hope you and your families will remain in good health and we look forward to returning to business as usual in the very near future.